At MS Co Novae, we want you to love your purchase. If for any reason you are not fully satisfied, our Refund & Returns Policy is designed to make the process simple and transparent.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
- The request is made within 7 days of delivery.
- The item is unused, unwashed, and in its original packaging.
- The product is returned with all tags, accessories, and documentation intact.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used, washed, or damaged after delivery.
- Clearance, final sale, or discounted items marked as non-returnable.
- Customized or special-order products.
3. Refund Process
If your return request is approved:
- We will initiate a refund to your original method of payment.
- Refunds are typically processed within 7–10 business days after we receive the returned item.
- Shipping costs (if applicable) are non-refundable.
4. Exchanges
Exchanges are possible for items of equal or higher value (with the price difference payable). If the requested item is unavailable, we will process a refund instead.
5. Damaged or Incorrect Items
If you receive a defective or incorrect product, please notify us immediately via our Contact Us page. We will arrange a replacement or refund at no additional cost to you.
6. How to Initiate a Return
To request a return or refund, please reach out through our Contact Us page with your order details. Our team will guide you through the process.
7. Policy Updates
MS Co Novae reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page to keep you informed.